Enterprise-Grade Support & Services
For teams that demand more than basic hosting. High availability, rapid response times, and custom architectures for mission-critical workloads.
Book a Free ConsultationEnterprise benefits
Everything your team needs
Our Enterprise Support Plan goes beyond standard help desks, offering proactive, expert-level assistance and fast, SLA-backed response times to keep your business running smoothly.
24/7/365 Dedicated Support
Your business doesn't sleep, and neither do we. Round-the-clock access to senior support engineers via a dedicated channel.
- Priority support ticket handling
- Live escalation paths
- Proactive incident handling
- Direct access to infrastructure & DevOps experts
Guaranteed Response Times
Clear SLA-backed response times you can count on:
| Severity | Response Time |
|---|---|
| Critical (P1) | Under 1 hour |
| High (P2) | Under 4 hours |
| Medium (P3) | Within 1 business day |
| Low (P4) | Within 2 business days |
High Availability & Cluster Deployments
Run production systems with zero downtime tolerance:
- Cluster deployments across regions
- Active-active or active-passive failover strategies
- Load balancing, replication, and self-healing infrastructure
- Custom topologies tailored to your workloads
Redundancy & Failover Built-In
Fault-tolerant systems designed for enterprise reliability:
- Multi-zone or multi-region redundancy
- Automated failover and disaster recovery plans
- Regular backup snapshots and configurable retention policies
Bring Your Own Infrastructure (BYOI)
Deploy on your own terms with full control:
- Run on your own cloud accounts (AWS, GCP, Azure, etc.)
- Self-host with full control over data location & compliance
- Maintain flexibility with Elestio's management layer
Enterprise-Grade Security & Compliance
Best practices for securing your data and environments:
- VPC isolation and private networking
- Role-based access controls (RBAC)
- SSO/SAML integration
- Data encryption in transit and at rest
- GDPR, SOC2, ISO/IEC 27001, and HIPAA compliance
Tailored Engineering & Advisory
Expert help for migrations, scaling, and integrations:
- Solution architecture reviews
- Custom onboarding & white-glove migration services
- Long-term roadmap planning with your team
- Priority feature requests and roadmap influence
Designed for Teams & Enterprises
Enterprise plans built for scale:
- Custom billing conditions
- Usage reports and audit logs
- Dedicated Customer Success Manager (optional)
- Quarterly business reviews and strategy sessions
Trusted worldwide
Used by leading companies
From fast-growing startups to large enterprises, Elestio powers mission-critical workloads for companies around the globe.
Migration services
Seamless Migration
Whether you're moving open-source applications, databases, or custom workloads, our team guides you every step of the way to ensure minimal downtime and maximum performance.
Strategic Planning
Expert Execution
Knowledge & Optimization
Ongoing Guidance
Why Choose Elestio for Migration?
Built on simplicity, security, and scalability. We help businesses migrate complex workloads in hours with our intuitive dashboard (File Explorer, VS Code, live monitoring). ISO/IEC 27001, SOC2, HIPAA, and GDPR compliant throughout the process.
Let's Build Your Ideal Setup
From running large-scale open-source platforms with zero downtime to migrating legacy systems or meeting strict compliance requirements, our team is ready to support your goals.
Book a Free Consultation